Privacy Policy
This Privacy Policy explains how ELHAREF ("ELHAREF", "we", "us", or "our") collects, uses, stores, and protects information when you use the ELHAREF mobile application and related services.
1. Information We Collect
Depending on how you use the app, we may collect information such as:
- Name and account information.
- Email address and phone number.
- Account credentials, where applicable.
- Shipping or saved address information when you provide it for an order.
- Order and purchase information.
- Products saved to your favorites.
- Information you voluntarily provide when contacting us for support.
- Technical information required to operate, secure, and improve the application.
2. How We Use Information
We may use collected information to:
- Create and manage your account.
- Process and manage orders.
- Provide shopping, favorites, and account features.
- Communicate with you about your account or orders.
- Provide customer support.
- Maintain security and prevent misuse.
- Improve application functionality and user experience.
- Comply with applicable legal requirements.
3. Payments
When payments are processed, payment information may be handled by the applicable payment provider. We do not intend to store complete payment card numbers or card security codes on our own systems unless explicitly required and lawfully permitted. Payment providers may process information according to their own privacy policies.
4. Sharing of Information
We do not sell your personal information. We may share information with service providers when reasonably necessary to operate the app, process orders or payments, provide infrastructure, maintain security, or provide customer support. We may also disclose information when required by law or to protect our legal rights and users.
5. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information.
6. Account and Data Deletion
If your ELHAREF account supports account deletion, you may request deletion of your account and associated personal information through the available in-app process or by contacting us. Some information may need to be retained where required by law or where necessary for legitimate business purposes.
7. Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure.
8. Children's Privacy
ELHAREF is not intended to knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
9. Third-Party Services
The application may rely on third-party services for functions such as hosting, authentication, analytics, crash reporting, payments, maps, or other technical services. These providers may process information according to their own terms and privacy policies.
10. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. To exercise an applicable right, contact us using the details below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the "Last updated" date on this page. Your continued use of ELHAREF after an update means that the updated policy applies to your use of the service, subject to applicable law.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
ELHAREF
Email: abdalazem.saleh2002@gmail.com
Before publishing, replace YOUR_SUPPORT_EMAIL with the official support email address for ELHAREF.